How to verify your phone number

A verified phone number is required to use social features in the app — starting a chat, following another user, creating a group, inviting or adding players to a match, uploading results, or setting up a community match.

Verify your number (Playtomic app v6.89+)

1. Open your Profile.
2. Go to Settings.
3. Tap Security.
4. Tap Verify your phone number.
5. You'll receive an SMS with a verification code.
6. Enter the code and confirm.
7. A confirmation message will appear once your number is verified. 🎉

Troubleshooting

🎾I don't see "Verify your phone number" in Security — instead there's a green message saying my number is verified.
Your number is already verified. The verification flow is only available if your number isn't verified yet.

🎾I get a generic error when trying to chat, follow someone, create a group, invite or add players to a match, upload results, or set up a community match.
Phone verification is only available from app version 6.89 onward. Update the app to the latest version available in your app store, then follow the verification steps above.

🎾My number is verified, but I still get an error asking me to verify it.
This means another player involved — whether in a community match, an invite, or a result upload — hasn't verified their number yet. The error message doesn't name which player, so if you're seeing this, check with everyone involved and ask them to verify their number.

🎾I've already verified my number, but the app keeps asking me for a code.
Try the following, in order:

1. Close the app completely and reopen it.
2. Log out and log back in.
3. Update the app to the latest version.
4. If the issue persists, uninstall and reinstall the app.

🎾My number isn't being accepted.
This is usually due to a formatting issue in your saved number — either the country code is missing or there's a leading 0 that shouldn't be there. Go to Profile > Edit profile, and check the country code and phone number fields separately: the country code should be entered on its own (e.g. +34), and the number without a leading 0 (e.g. 0612 345 678 → 612 345 678). Update it there, then return to Security to verify.

🎾My number is already linked to another account.
Each phone number can only be linked to one account. If the other account is an old one of yours, you can continue using it there or delete it to free up the number. If it isn't your account, please contact our Customer Care team.

🎾I'm not receiving the SMS code.
Before reaching out, double-check that your number and country code are entered correctly, and wait a few minutes before requesting a new code. If you still don't receive it, contact our Customer Care team for support.