Finding friends on Playtomic is straightforward, especially when you synchronize your contact list with the app. Follow these steps to connect with your friends effortlessly.
Steps to Find your Friends
- Go to the 'Community' Tab
- Click on the search bar at the top
Choose Your Method
Once there, you have two options to find friends on Playtomic:
- Synchronize Contacts: Validate the permission required for the Playtomic app to access your contact book. This way, you will see which of your contacts have a profile in the app and which do not.
- Add a Player Manually: If you prefer to add a player manually, you can use the "Search" bar to look up specific friends by name.
I can't follow other players
If you can't follow other players, it's usually due to one of these reasons:
- Your app is out of date. Update the app to the latest version and try again.
- Your phone number and email aren’t verified. To follow other players, you need at least one of them verified.
- To verify your phone number, go to Profile → Menu → Edit Profile, add a phone number and verify it when you receive the SMS.
- To verify your email, go to Profile → Menu → Your Account. If your email is not verified, you’ll see a banner at the top that says “Account not verified”. Click it to send a new verification email to your email address.
After checking the above, go back to the Community tab and try searching for the player again.
If it still doesn’t work, please contact us, we’ll be happy to help. 😊
Comments
Can’t see synchronise contacts option
Hi Paul!
You can enable contact syncing directly from your smartphone's settings.
Here are some general guidelines on where to find this option.
iOS (iPhone)
1. Open Settings > Scroll down to find the Playtomic app.
2. Tap the app and toggle the Contacts permission to On
Android
1. Open Settings > Apps > Find and tap the Playtomic app.
2. Tap Permissions > Contacts.
3. Select Allow.
Once you've done that, our app will find the contacts in your address book who have a profile on Playtomic.
I hope this information is helpful to you.
Best regards!😊
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