Playtomic Premium: common questions and issues

Having issues with your Premium subscription? Here's how to fix the most common problems depending on your device.

Benefits not showing after subscribing

iPhone (iOS) 

A common issue on iOS is a mismatch between your Apple ID and the email you use to log into Playtomic. If your App Store is linked to a different Apple ID than your Playtomic account, the subscription may not apply correctly.

To fix this:

1. Cancel the Premium subscription linked to your Apple ID — go to Settings → your name → Subscriptions, find Playtomic and tap Cancel Subscription. If you don't see the cancel button or it already shows as cancelled, no further action is needed on this step
2. Re-purchase Premium using the correct email linked to your Playtomic account

If your subscription is on the correct account but benefits are still not showing:

• In the Playtomic app, tap the three lines in the top right corner, go to the Premium upgrade screen, scroll to the bottom and tap "Restore Purchase"
• If the issue persists, contact us via live chat

Android 

If your Premium benefits are not showing after subscribing, please contact us and we'll look into it.

I have Premium but I see a Playtomic service fee at checkout

With Premium, you don't pay any Playtomic commission when you pay online. At checkout, however, you'll still see "Playtomic service fee and Tax incl." under the total. If you tap the ⓘ icon next to Price details, a message about commissions appears.

Don't worry: this message is shown to all users, Premium or not. It's there for information only and doesn't mean you're being charged an extra fee.

How to check if a commission is applied

On the checkout screen, compare the amount next to the option you chose (Pay your part or Pay everything) with the Total under Price details:

• Same amount: no commission has been added
• Total is higher: a commission has been added

Example: a €40 court

With Premium, the "Pay everything" option shows €40 and the Total is also €40, so no commission is applied.

Without Premium, "Pay everything" still shows €40, but the Total is €41.40. The extra €1.40 is the Playtomic commission.

Good to know

• For non-Premium players, the commission applies to both split payments (Pay your part) and full payments (Pay everything).
• The commission rate varies depending on the country and type of activity. Learn more in our Service Fee article.
• If you have Premium and the Total is higher than the amount you chose, your subscription may not be applied correctly. Check the steps in Benefits not showing after subscribing above, or contact us via live chat.

Does Premium let me book further in advance?

No. Each club sets its own booking window, which is how far ahead its courts can be booked. Premium doesn't change this or give early access, so you'll see the same available dates as any other player.

💬 Need Help? 

If you have any questions or need further assistance, don't worry! 😊 You can always contact our Customer Care team. We're here to help!