What are Virtual Challenges and how do they work?

Virtual Challenges are time-limited competitions organised by Playtomic, often together with a partner brand. You play matches as usual, earn points and climb a ranking. This article explains how to find a challenge, join it and come back to it in the app.

What is a Virtual Challenge?

A Virtual Challenge runs for a set period. While it runs, the matches you play can earn you points, and the more points you have, the higher you are in the ranking. Each challenge has its own dates, rules and prizes, which you can read before you join.

Note: Virtual Challenges are different from the 10-Match Challenge, which helps you get your Playtomic Level. Read more about the 10-Match Challenge.

Who can join a Virtual Challenge?

Anyone can join, but you need the latest version of the Playtomic app. Players with a private profile cannot join a challenge.

If a challenge is running in your country, you see a card for it in your Profile.

How do I join a Virtual Challenge?

1. Open your Profile.
2. Tap the card of the challenge you want to join. If several challenges are available, you see one card for each.
3. Read the description, the Rules and the Prizes.
4. Tap the join button.
5. Complete the registration. Joining is free.
6. Check the confirmation screen.

You can also open a challenge from a link in a Playtomic email, push notification or Campus message.

How do I go back to a challenge I joined?

1. Open your Profile.
2. Scroll down until you find Challenges.
3. Tap the Your challenges card.
4. Tap the challenge to see its details again.

You can also go to Your activity in your Profile, tap Challenges and then Your challenges.

Your challenges only appear here after you join one. Active challenges come first and finished ones after.

Once you have joined, the challenge also shows in Your next activity on the Home screen. You can also open it from the challenge card in your Profile.

To leave a challenge, open it from Your challenges and tap Leave tournament.

What can I see on the challenge screen?

The challenge screen shows the challenge name, a short description, the Rules, the Prizes, the players who joined and the challenge chat.

FAQ

Do I have to pay to join?

No. Joining a Virtual Challenge is free.

Can I join more than one challenge?

Yes. You can be in several challenges at the same time.

How do I earn points?

Each challenge has its own way of giving points. Open the challenge and read the Rules section to see which matches count and how many points you get.

Where can I see the prizes?

On the challenge screen, in the Prizes section.

What happens if the challenge is full?

Each pool has a limit of 200 players. When a pool is full, we open another pool for the same challenge, so you can join there.

I can't see any challenge in my Profile. What can I do?

Update the Playtomic app to the latest version. Then check that the challenge is running in your country.

I can't join a challenge. Why?

Check that your profile is not private. Players with a private profile cannot join challenges.

💬 Need Help?

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