What is the 10-Match Challenge and how does it work?

The 10-Match Challenge is a feature designed for experienced players with high confidence levels (85% or higher) who feel their current level doesn't accurately reflect their skills. This challenge allows you to accelerate your level adjustment by playing 10 competitive matches with multiplied impact.

Who Can Join the Challenge?

You're eligible to join the 10-Match Challenge if:

• Your confidence level is 85% or higher
• You believe your current level doesn't match your actual playing ability
• You're ready to commit to 10 competitive matches

How It Works

Step 1: Opt In

When eligible, you'll see a challenge banner below your level in your profile section. Tap on it to review the challenge details and rules.

Step 2: Choose Your Multiplier

Select how much impact each match will have on your level:

• 2x multiplier: Lower risk, moderate level changes
• 3x multiplier: Medium risk, significant level changes
• 4x multiplier: Higher risk, maximum level changes

For example, if a match would normally change your level by +0.04, with a 3x multiplier it becomes +0.12.

Step 3: Play 10 Competitive Matches

Once you start the challenge, your next 10 qualifying matches will count toward it. You can track your progress in your profile.

Step 4: Complete the Challenge

After 10 matches, your level progress returns to normal speed and the challenge is complete.

Important Rules

• You cannot exit the challenge once you've played your first match
• You cannot change your multiplier after starting
• Only these matches count: Private bookings and Open Matches at Playtomic clubs with validated results
• These matches don't count: Community matches, casual matches, league matches, or matches without validated scores
• Matches must be played after joining the challenge

How to Identify Challenge Matches

Challenge matches are marked with a special tag in the match detail view.

FAQ

• Can I cancel the challenge once I start?
  No. Once you've played your first challenge match, you must complete all 10 matches. However, you can opt out before playing your first match.
• What types of matches count toward the challenge?
  Only competitive matches (private bookings or open matches) at Playtomic clubs with validated results count. Community matches, casual matches, and league matches do not count.
• Why don't I see my recent match counted in the challenge?
  A match won't count if it:
  *Doesn't have a validated score
  *Is a community match or casual match
  *Was played before you joined the challenge (even if you confirmed the result after joining)
• Can I change my multiplier after starting?
  No. Your multiplier is locked once you begin the challenge.
• What happens if I draw a match?
  Draws are counted as valid outcomes in the challenge. The level change will still be multiplied, with a minimum guaranteed change of ±0.04.
• How long do I have to complete the 10 matches?
  There's no time limit. Complete the matches at your own pace.
• Can I do the challenge multiple times?
  Yes, but there's a cooling period of 3 months between challenges.
• Why does the app show a different multiplier than what I selected?
  Make sure your app is updated to the latest version. If the issue persists after updating, contact Customer Care.
• The level shown in my profile doesn't match the challenge progress. Why?
  If you play matches outside the challenge (like community matches), those can affect your overall level separately. The challenge tracks only the impact of your 10 challenge matches.

Need Help?

If you have questions or encounter issues with the 10-Match Challenge, please contact our Customer Care team.