How to request a spot in a open match

If you want to join an open match but you don't have the required level for that match, you can 'Request a spot' to be included, even if you couldn't join due to level and accuracy restrictions (Yeah! 💃🏻) You will only have to wait for the approval of the rest of the players to confirm your spot and pay your share!

How to request a spot

If you are an off-level player, you can still participate by requesting a spot.

1. Go to 'Find a match' and book your spot in a leveled match. If you can’t join due to level and accuracy restrictions, request a spot to be included.
   
   

    

2. Players already registered will receive a notification with each of the new players seeking to join the match and who have requested a spot.
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3. You can check the status of the requests
   
   

All they have to do is press the 'Accept' button to give the go-ahead. If all the players who already joined the match accept your request, you will need to pay for your spot and it is confirmed 👌🏻

You can use the public chat to inform the rest of the players of your request.

How to accept or reject spot requests

1. Open the match screen, and click on pending requests
   
   

2. Choose if you want to accept or reject the spot request
   
   

3. Once the player has been accepted, they will receive a notification and they will only have to pay for their spot.

What happens if you have rejected a player by mistake?

If you have rejected a request for an out-of-level player but have changed your mind, you can still accept him/her 💃🏻

1. Check the rejected players from the list clicking on "Requests for places"
   
   

2. Click on the "green tick" to accept the request
   
   

Good to know

Your spot is only confirmed once payment is completed: Being accepted by the other players is not enough — once you receive the Book spot button, make sure to complete the payment straight away. Spots are not reserved during the approval process, so another player could take yours before you finish booking.

I was accepted but can't see the "Book spot" button: This means not all players have accepted your request yet. The button only appears once every enrolled player has approved — hang tight!

I paid but the match isn't showing in my upcoming bookings: Check your email for a booking confirmation. If you’ve received one, your booking is confirmed and should appear shortly. If it still doesn’t show up in the app, contact us and include a screenshot.

"Registration requirements not met" or "Out of range" message: This means the match level is outside your current level range. You can still send a spot request — the existing players will be notified and can choose to accept you despite the level difference. You can also look for a match that better fits your skill level.

💬 Need Help? 

If you have any questions or need further assistance, don't worry! 😊 You can always contact our Customer Care team. We're here to help!