Cancelling Your Spot
Match not full yet? Cancel anytime before it starts—no restrictions.
Match is full? You can cancel up to 24 hours before the start time.
Within 24 hours of a full match, cancellations aren't possible through the app.
⚠️ Important: In case of rain or bad weather, we suggest you contact the club to find out what options are available in these situations. The club reserves the right to make exceptions to the standard cancellation policy. |
When Is the Court Reserved?
Courts are automatically booked based on how many players have joined:
- 2 players: Court reserved if more than 12 hours until match time
- 3 players: Court reserved if more than 4 hours until match time
- 4 players: Court always reserved
Why Would a Match Be Cancelled?
Matches may be automatically cancelled if:
- Not enough players join before the start time
- The court becomes unavailable at the club
Our system predicts match completion based on time, club popularity, and player patterns.
How Refunds Work
If your match is cancelled, you'll automatically receive a refund:
- Card payment: 2-10 business days
- Club Wallet: Instant refund
💡 Good to know: Cancelled matches can't be restored. You'll need to create or join a new one.
Comments
Please sign in to leave a comment.