How Can Playtomic Support You?
At Playtomic, our dedicated Support Specialist Team works tirelessly to assist you with any queries or issues. Here’s how we provide top-notch support:
- 📝 Help Center
Our comprehensive Help Center is available to guide you through common questions and issues. You can find step-by-step instructions, FAQs, and helpful articles to resolve your queries quickly.
- 💬 Live Chat
For more immediate assistance, our Live Chat feature allows you to connect with a support specialist in real-time. This service is ideal for urgent issues or more complex questions that require personalized help.
Languages
To cater to our diverse user base, we support nine languages in our Help Center:
- Spanish
- English
- Italian
- Swedish
- German
- Dutch
- Finnish
- French
- Portuguese
Our dedicated team of customer support professionals will answer your questions during our working hours:
Before You Contact Customer Support
Before reaching out to our support team, we recommend searching our Knowledge Base. It’s packed with answers to common questions, saving you time and providing instant solutions 😊.
How to Chat with Us
If you still require assistance, follow these steps to contact us through the app:
-
Open the App
Launch the Playtomic app on your device. -
Go to Your Profile
Navigate to your profile section. -
Access the Menu
Tap on the three bars (Menu) in the top right corner. -
Scroll to Support Section
Scroll down and click on "Help."
🌍 Europe, Asia, and Africa: Monday through Friday, 9:30 AM - 5:30 PM (CET)
🌎 America: Monday to Thursday: 9:00 A.M. - 8:00 P.M.; Friday: 9:00 A.M. - 7:00 P.M. (UTC -6)
Comments
I've tried the how to connect with support live chat, but it doesn't work
Hola. Hace un tiempo que en Polideportivo de Puigcerdà no nos funciona el Playtomic a los socios. ¿Podeis decirnos que pasa?
¡Hola, Montserrat!
Lamentamos que estés teniendo problemas para realizar reservas en la app como socio de Poliesportiu Puigcerdà.
Para este tipo de incidencias, lo mejor es ponerse en contacto con nuestro equipo de Customer Care. Puedes ponerte en contacto con nosotros a través de nuestro chat de soporte.
¡Nuestro equipo estará encantado de ayudarte! 😊
my iphone 8 will not download the latest update I neeto go back to the one before ios17
Hi Peter,
Thanks for your comment. Unfortunately, the iPhone 8 is not compatible with iOS 17, and Apple does not allow users to install older iOS versions once they are no longer signed. If you have access to another compatible device, you can use the Playtomic app there. Otherwise, you can still book and manage your matches through the Playtomic website.
Thanks for your understanding.
Regards.
I can’t connect anymore to my account not changing the password
Hi Philippe, 👋
We're sorry to hear you're having trouble accessing your account, and we apologize for the inconvenience.
First, please try deleting and reinstalling the app, as this often resolves issues like this. After reinstalling, try recovering your password again and see if you're able to log in.
We hope this helps resolve the problem. If you're still unable to access your account, please contact us through our support chat, so we can assist you further.
Have a great day!😊🎾
The AI bot is absolutely useless. What should have taken 2 minutes with a real person has now taken 30 minutes, and I’m still no further forward.
Padel Mates and Nettla are far better. If my club didn’t use this app for bookings, I wouldn’t go anywhere near it.
Hi Mark,
We’re sorry you didn’t find our chat assistance useful, and we really appreciate you taking the time to share your feedback. We’re actively working on improving the assistant, and feedback like this is genuinely useful.
Thanks for your feedback, and we hope we can provide you with a better experience next time.
Take care!😊
Is there something wrong with playtomic? i cannot message anyone inside the app i think the backend is down
Hi Danny!
Thanks for reaching out 😊
We’re sorry about the trouble! We’re currently experiencing some issues with the chat, but our team is already working on it. We hope to have everything back to normal very soon. Thanks for your patience and understanding! 🙏
TICKET 631460 NO CONNECTIVITY
Isn't ANYONE going to help me with my ticket???
It's two days old; I've heard nothing
COME ON PLAYTOMIC - GET YOUR ACTS TOGETHER AND HELP THIS CUSTOMER. He's been locked out of his account for two days, has missed 3 matches and there is no solution at his end. GET ON WITH IT
Hi Nick, 👋
We’re really sorry for the wait and for the inconvenience you’ve experienced. We completely understand how frustrating it must be to have been locked out of your account for two days and to have missed three matches.
We’re currently receiving a high number of requests, so response times can be longer than usual. Our Customer Care team will reply to your ticket as soon as they can, and we really appreciate your patience and understanding. 🙏
In the meantime, we believe the connectivity issue you’re experiencing may be related to the use of a VPN. If you’re using one, please deactivate it and try accessing your Playtomic account again, as the VPN may be interfering with the connection.
We’re sorry again for the inconvenience, and we hope this helps!
Thanks for your patience and understanding. Have a great day!
Please sign in to leave a comment.