How Can Playtomic Support You?
At Playtomic, our dedicated Support Specialist Team works tirelessly to assist you with any queries or issues. Here’s how we provide top-notch support:
- 📝 Help Center
Our comprehensive Help Center is available to guide you through common questions and issues. You can find step-by-step instructions, FAQs, and helpful articles to resolve your queries quickly.
- 💬 Live Chat
For more immediate assistance, our Live Chat feature allows you to connect with a support specialist in real-time. This service is ideal for urgent issues or more complex questions that require personalized help.
Languages
To cater to our diverse user base, we support nine languages in our Help Center:
- Spanish
- English
- Italian
- Swedish
- German
- Dutch
- Finnish
- French
- Portuguese
Our dedicated team of customer support professionals will answer your questions during our working hours:
Before You Contact Customer Support
Before reaching out to our support team, we recommend searching our Knowledge Base. It’s packed with answers to common questions, saving you time and providing instant solutions 😊.
How to Chat with Us
If you still require assistance, follow these steps to contact us through the app:
-
Open the App
Launch the Playtomic app on your device. -
Go to Your Profile
Navigate to your profile section. -
Access the Menu
Tap on the three bars (Menu) in the top right corner. -
Scroll to Support Section
Scroll down and click on "Help."
🌍 Europe, Asia, and Africa: Monday through Friday, 9:30 AM - 5:30 PM (CET)
🌎 America: Monday to Thursday: 9:00 A.M. - 8:00 P.M.; Friday: 9:00 A.M. - 7:00 P.M. (UTC -6)
Comments
I've tried the how to connect with support live chat, but it doesn't work
Hola. Hace un tiempo que en Polideportivo de Puigcerdà no nos funciona el Playtomic a los socios. ¿Podeis decirnos que pasa?
¡Hola, Montserrat!
Lamentamos que estés teniendo problemas para realizar reservas en la app como socio de Poliesportiu Puigcerdà.
Para este tipo de incidencias, lo mejor es ponerse en contacto con nuestro equipo de Customer Care. Puedes enviarnos tu consulta rellenando este formulario.
¡Nuestro equipo estará encantado de ayudarte! 😊
my iphone 8 will not download the latest update I neeto go back to the one before ios17
Hi Peter,
Thanks for your comment. Unfortunately, the iPhone 8 is not compatible with iOS 17, and Apple does not allow users to install older iOS versions once they are no longer signed. If you have access to another compatible device, you can use the Playtomic app there. Otherwise, you can still book and manage your matches through the Playtomic website.
Thanks for your understanding.
Regards.
Please sign in to leave a comment.