Playtomic Customer Support

How Can Playtomic Support You?

At Playtomic, our dedicated Support Specialist Team works tirelessly to assist you with any queries or issues. Here’s how we provide top-notch support:

• 📝 Help Center

Our comprehensive Help Center is available to guide you through common questions and issues. You can find step-by-step instructions, FAQs, and helpful articles to resolve your queries quickly.

• 💬 Live Chat

For more immediate assistance, our Live Chat feature allows you to connect with a support specialist in real-time. This service is ideal for urgent issues or more complex questions that require personalized help.

Languages

To cater to our diverse user base, we support nine languages in our Help Center:

• Spanish
• English
• Italian
• Swedish
• German
• Dutch
• Finnish
• French
• Portuguese

Our dedicated team of customer support professionals will answer your questions during our working hours:

Europe, Asia & Africa: Monday to Friday from 9:00 am to 18:00 (CET time)

America: Monday to Friday from 9:00 am to 6:00 pm (US Central Time)

Before You Contact Customer Support

Before reaching out to our support team, we recommend searching our Knowledge Base. It’s packed with answers to common questions, saving you time and providing instant solutions 😊.

How to Chat with Us

If you still require assistance, follow these steps to contact us through the app:

1. Open the App
   Launch the Playtomic app on your device.

2. Go to Your Profile
   Navigate to your profile section.

3. Access the Menu
   Tap on the three bars (Menu) in the top right corner.

4. Scroll to Support Section
   Scroll down and click on "Help."