How Third-Party Membership Benefits Work on Playtomic

If you have a membership with Wellpass, Wellhub, Hansefit, Gymlib, Vitality, Urban Sports Club, Virgin Active, or similar providers, you may be able to use benefits when booking through Playtomic at certain clubs. Here's how it works.

How Benefits Are Activated

These benefits come from a direct collaboration between individual clubs and third-party membership providers; not between Playtomic and these providers. Playtomic simply processes the bookings once the club has set up the benefit.

To use your benefits when booking on Playtomic:

• The club where you want to book must have a partnership with your membership provider
• The club must use Playtomic for their bookings
• The club must add you to a special user category in their management system
• Your club registration must use the same email address as your Playtomic account

Once the club adds you to the correct category with matching details, your benefits will automatically apply when you book through Playtomic.

What To Do If Your Benefits Aren't Working

If you believe you should have benefits at a specific club but don't see them when booking:

• Contact the club directly to confirm they have a partnership with your membership provider
• Ask the club how to join their benefits category
• Verify they have your correct email address (the same one you use for Playtomic)
• Ask for an estimated timeline for when your account will be updated in their system

⚠️Important: Playtomic cannot activate these benefits for you. Since the partnership is between the club and your membership provider, only the club can add you to their system and enable your benefits.

FAQ

• I received an email from my membership provider about my discount. Does this mean it's active on Playtomic?
  Not necessarily. That email is a registration confirmation from your provider or company, but it doesn't mean the club has added you to their system yet. Your benefits will only be active once the club registers you in their Playtomic system and you receive a confirmation email from us, stating that you've been added to the correct category.
• How does the verification process work for Virgin Active / Varsity / Discovery members?
  You fill out a verification form on their website to verify your membership. Once verified, a list is sent to the club managers, who then upload it under the correct category on Playtomic.
• Why am I not getting discounted rates when I book?
  Your account may not have been updated in the club's system yet. Only the club can add you to their database to sync your account with its benefits.
• How can I check if my benefits are working?
  When your benefits are active, you'll see the discounted price directly—not the original price with a discount applied. If you're unsure whether your benefits are working, contact the club to confirm what discount or benefit you should see once your account is synced in their system.
• Can Playtomic help me activate my benefits?
  No. The partnership is between the club and your membership provider, not between Playtomic and the provider. Playtomic cannot activate or manage these benefits—you must contact the club directly for assistance.