Book courts, join matches, and manage your games directly through WhatsApp
What is this?
It is Playtomic’s AI assistant built into WhatsApp, designed to simplify your Tennis, Padel, and Pickleball experience. From booking courts to joining matches and managing tournaments, you can now do it all through a simple conversation - no app navigation needed.
Getting Started:
- Add Playtomic's WhatsApp number to your contacts: +1 (786) 834-4566
- Send "Hi!" to start chatting
- Ask for what you need in plain English
Example Commands:
- "Find padel courts in Madrid for Friday evening"
- "Are there any open matches tomorrow near me?"
- "Show me my next bookings"
- "I want to join a tennis tournament"
- "Find indoor courts with crystal walls"
What It Can Do
🎾 Court Bookings - Check availability and book courts with your preferred specifications (indoor/outdoor, court type)
👥 Match Management - Join open matches at your level or create new ones for others to join
🏆 Tournaments & Events - Discover and register for competitions, clinics, and training sessions
📚 Lessons - Find group lessons, academy courses, and coaching sessions
💳 Payments - Secure payment processing directly through WhatsApp using Stripe
📱 Account Management - View your bookings, cancel reservations, and track your activities
FAQ
👥 Open Matches
Q: Can I join an open match? Yes, ask something like “Are there any open matches tomorrow near me?” It will find one that matches your level.
Q: Can I create a new match for others to join? Yes! Just ask it to create a new match, and then share the link it gives you with other players.
Q: Can I leave a match I joined? Yes, just say “Cancel my match” or “Unregister me from the match tomorrow.”
🏆 Tournaments
Q: Can I join a tournament? Yes, it can help you browse and register for tournaments that match your skill level.
🧑🏫 Lessons & Courses
Q: I want to improve my game. Can I take lessons? Yes, it can find public lessons and courses in your area.
Q: Can I find group or academy lessons? Yes, you can request to see both options.
🎉 Events & Clinics
Q: Are there any padel or tennis events happening? Yes, it can show events like training sessions, clinics, or special meetups near you.
🏟️ Clubs & Locations
Q: Can I search for a specific club? Yes. Just type something like “I’m looking for Elite Padel Club” and the Playtomic AI Assistant will help you find it.
Q: Can I share my location? Yes. Just share it with the assistant and it will find nearby activities for you.
📅 My Bookings
Q: Can I see my upcoming matches or bookings? Yes, just say “Show me my next matches”.
💳 Payments and cancellations
Q: Can I pay for a booking, match or tournament directly? Yes. All payments are securely processed within WhatsApp through the assistant.
Q: Can I cancel a booking, match or tournament directly and get a refund? Yes. Same as with the application and web you can cancel your booking with the Assistant. Please check the refund policy and timings.
Q: Is it safe to secure my credit card? Yes! We use Stripe.com who is responsible for handling all the payments on our platform. Your information is not stored in playtomic data base. Please check our T&C.
**🧠 Playtomic AI Assistant’s memory**
Q: Does it remember my preferences? Yes. While you chat with the assistant it will continuously update your playing preferences to provide you the best available content based on them. To check which preferences it has from you just text “Show me my next matches”.
🔏 Privacy
Q: Is it GDPR Compliant? Yes. It uses the same protocols and securities as Playtomic App. Your information is not stored in the Playtomic database.
Please note:
- The assistant only supports Padel, Tennis, and Pickleball (not football, basketball, etc.)
- It does not support external bookings outside playtomic’s clubs.
- For safety and accuracy, it does not handle manual payments - everything is done securely through the platform.
- It is not a customer support agent, for any problem / suggestion please chat with our customer support team using the app (Help button) or email at hola@playtomic.io
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